The authors of the bestseller How to Talk So Kids Will Listen & Listen So Kids Will Talk have some great ideas that can help any parent. It’s really powerful, impressive advice.

But here’s the odd thing: reading the book, I could have swore I had seen similar ideas before. And I had…

When I was interviewing and researching FBI hostage negotiators.

No, your 9-year-old Jimmy probably isn’t committing serious acts of violence (except maybe against his sister) and your teenager Debbie probably isn’t going barricade (except maybe in her room with the music on full blast) but many of the principles that are effective for dealing with terrorists, bank robbers and evildoers will also work with your children.

Seriously, these fundamental principles of communication can help you deal with anyone. So let’s see what parenting experts and hostage negotiators can teach us, and how it can make for a more peaceful, happier home.

Most importantly, parents often make a mistake at the beginning of their arguments with kids that no hostage negotiator would ever make. And when a conversation starts badly, it’s often downhill from there.

What’s this error?

Don’t Deny Their Feelings

The FBI has the bank surrounded. But the robbers have taken hostages. It’s a tense standoff and the bad guys are demanding food be sent in. They say they’re hungry.

The hostage negotiator lifts the phone and says, “Oh, stop it. You just ate. Quit complaining and just cut it out!”

Um, no. An FBI negotiator would never do that. But parents do it with their kids all the time. And the result is often more screaming, more tears, and more hysteria. What’s the problem here?

Denying their feelings.

Now as a parent you can’t be overly permissive and give a kid everything they want. But a hostage negotiator wouldn’t do that either — maybe the bad guys get the food when they ask for it and maybe they don’t. But negotiators wouldn’t say, “You’re not hungry. Cut it out!”

Of course, parents have to deny actions (“No, Billy, we should not see what happens if we use the weedwacker in the living room.”) But parents often take it a step further and deny what a child is feeling.

Human beings don’t like this. I don’t like this. You don’t like this. What’s the typical reaction when you tell an angry person to calm down? “I AM CALM!!!”

And that’s an adult. Do you expect a kid to have more control over their emotions than a full grown person? I didn’t think so.

So what’s the right way to start the conversation? Here’s what parenting experts and hostage negotiators agree on…

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